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\r\nAre you looking for Online Adoption training material? Click here for step-by-step training material for your bookstore and faculty staff you service!\r\n
\r\nBEST PRACTICES FOR USING ACCELERATOR AND CMC DURING RUSH
\r\nPlease report any textbook or general merchandise inventory discrepancies to the Product Support Center:
\r\nFMS Stores: 888-327-4242
\r\nEpartner Stores: 800-872-9243
\r\nemail: supportcenter@fheg.follett.com
\r\n\r\nDuring rush our sites receive a lot more traffic than usual and your site may experience moments where it takes longer to load. Certain actions on the back end will contribute to this because they require a lot of server recourses to run. Because of this we ask that you adhere to the best practices below:
\r\n\r\n- When searching in CMC for general merchandise please search by Product Number, SKU, or manually search the subcategory.
\r\n- Avoid using wild cards when searching in CMC.
\r\n- When searching for a customer please make sure you provide the email address and search by Exact Match. Also all email address are stored in lower case so do not include any capital letters.
\r\n- If you must search by last name please make sure you have the search field set to Exact Match.
\r\n- Never search by Starts With, Ignore Case unless it is absolutely necessary.
\r\n- When searching for GM please make sure you enter a search parameter such as the Product Number.
\r\n- Avoid entering a blank search in GM to bring up your entire inventory because this is very strenuous on the servers and may cause performance issues for the customers.
\r\n
\r\n\r\nIf you have any questions about the best way to perform a search or how your searches can affect the system please contact your efollett specialist.\r\n\r\n
\r\n
ATTENTION ALL ECOMMERCE ACCELERATOR USERS
\r\nIn order to comply with the Payment Card Industry (PCI), efollett Accelerator will require all store administrator roles to change their logon passwords every 90 days.\r\n
\r\nAs a reminder, passwords must:\r\n\r\n- meet PCI requirements (a minimum of 7 characters in length with a combination of alpha and numeric characters).
\r\n- be changed after first use.
\r\n- not be transmitted over the Internet by email or any other form of communication, without being encrypted.
\r\n- never be written down or shared with anyone.
\r\n
\r\nIf you are unable to log in after this change or do not remember your original password please contact Product Support.
\r\nThank You,
\r\nefollett support \r\n\r\n","messageCategory":"AA","messageType":"Store Admin","messageTypeId":10}],"storeId":10051},"storeGroupData":[{"storeGroupTypeId":0,"attrId":0,"storeGroupId":1,"storeGroupTypeName":"DROPSHIPPERGROUP","storeGroupName":"eFollett","attrValue":"1","storeId":0,"attrName":"DEFAULT"},{"storeGroupTypeId":1,"attrId":1,"storeGroupId":3,"storeGroupTypeName":"LogonOrgGroup","storeGroupName":"eFollett LogonOrgGroup","attrValue":"EFOLLETT","storeId":0,"attrName":"LogonOrg"},{"storeGroupTypeId":1,"attrId":2,"storeGroupId":3,"storeGroupTypeName":"LogonOrgGroup","storeGroupName":"eFollett 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